Support Knowledge Base - FAQs

iLok Universe | Redemption/Activation Issues and How to resolve them

Are you getting a "Code Redemption Reached" error? Is your activation stuck on an old inaccessible computer? This video will go over some of the most common issues you may run into when trying to authorize your software. This process can be used with AIR,


iLok Universe | Deactivating & Transferring Licenses with the iLok License Manager

Are you planning on switching or replacing your computer? Do you have to reinstall your operating system due to malware or viruses and are trying to remove your activations? Say no more! This video walks you through the process of Deactivating and Transfe


iLok Universe | Activating a Second computer with the iLok License Manager

Now that you have successfully redeemed your license key in the iLok license manager you may be wondering "how can I activate a second computer?" Not to worry! This video walks you through the proper steps to get your second computer activated. This proce


iLok Universe | Managing your Activations with the iLok License Manager

Is this your first time activating a license with the iLok License Manager? Not to worry! This video walks you through the process of making your iLok ID, installing the iLok License Manager and redeeming the license key for your software. This process ca


macOS Mojave 10.14 Support for SONiVOX Products

As Apple unveils its newest operating system, it's time to decide if your system is ready for an update. To help you stay updated, we've tested our products with the latest pre-release versions of macOS Mojave 10.14 prior to the release.


The Importance of Room Acoustics

Nothing can make or break the sound of your performance, your rehearsal space, a recording venue or a home entertainment system more than room acoustics. You may have the very best instruments, speakers, amplifiers and recording equipment and you may have


Understanding Frequency Response - Why it Matters

All of our hardware brands have multiple units that specify their frequency response. The concepts of frequency response, frequency range, audible frequencies, how frequency relates to musical notes, etc. are absolutely central—critical—to und


OS X 10.11 El Capitan Support for SONiVOX Products

Apple has scheduled the release of Mac OS X 10.11 for September 30, 2015. In an effort to keep you updated on the compatibility of your SONiVOX product(s), stay tuned to this article for the latest news about OS X 10.11 El Capitan Support.


SONiVOX Tony Coleman Drums - Frequently Asked Questions

SONiVOX teamed up with legendary drummer Tony Coleman to make a virtual instrument modeled after his signature sound. Now you can have the famous BB King drummer at your fingertips. This article takes you through a number of frequently asked questions a


SONiVOX Orchestral Companion - Frequently Asked Questions

The SONiVOX Orchestral Companion series brings state-of-the-art world-class samples directly to your fingertips. This article walks through a number of frequently asked questions about the SONiVOX Orchestral Companion virtual instruments.


Search Articles

Article Categories