Frequently Asked Questions

Where can I access my Legacy SONiVOX Account?

The new sonivoxmi.com utilizes new user account management. Recent purchase information can be found here (findmyorder.com) Legacy SONiVOX account information can be found here.


Are SONiVOX plug-ins compatible with OSX 10.7 (Lion)?

Generally speaking, Lion is not fully compatible with SONiVOX at this time. Apple has made a significant number of changes to OSX affecting how software is installed and how plug-ins are validated in Lion. We are working to make sure our product line is compatible however running Lion is currently not recommended.


Will SONiVOX work in my DAW?

The majority of our plug-ins run in any compatible VST or Audio Unit host. We are compatible with Ableton, Cubase/Nuendo, Digital Performer, Fruity Loops, GarageBand, Logic, Pro Tools, Reaper, Sonar, and more. The only exception is Vocalizer, which requires that a host be able to route MIDI to an audio plug-in. Please contact us if you have a specific host-related question.


Can I use my MIDI controller or keyboard with SONiVOX?

All of our plug-ins will respond to MIDI Note messages received on any MIDI Channel. If your MIDI Controller sends MIDI Note messages and you can plug it into your computer, you can use it with SONiVOX! This includes USB MIDI keyboards, traditional workstations with MIDI Out, USB Drum/Finger Pads, and more. Additionally, many parameters can be assigned to a knob or other continuous controller. Please contact us if you have a specific controller-related question.


How do I authorize my software?

By default, your software will run in Demo mode until it is authorized. If your computer is connected to the internet, authorization takes seconds. Just go to "Internet Activation" and enter your serial number (with spaces) in the dialog box.

If Internet Activation does not work or if your computer is not connected to the internet, you will need to use Manual Activation. Go to "Authorize", "Manual Activation", "Save License File". Save this file to your hard drive. If necessary, move the file to an internet-connected computer. Then attach it to an email, put your serial number in the subject line exactly as it appears on the registration card and send it to licenses@sonivoxmi.com. You will be emailed back an authorized license. Download the attachment, launch your product, go back to the manual authorization windows and click "Read License" then select the license file that was sent to you.


How many authorizations do I get?

The software will allow 2 activations. If you require additional authorizations please contact our support team.


Why doesn't my software show up in my host?

Most DAW/Hosts will automatically add our software to your list of available plug-ins. If you believe something went wrong it is helpful to check the following:

Are the plug-in files located in your plug-in folder?

Mac

  • AudioUnit - /Library/Audio/Plug-ins/Components
  • VST - /Library/Audio/Plug-ins/VST
  • RTAS - /Library/Audio/Plug-ins/RTAS

PC (32-bit)

  • VST* - C:\Program Files\Steinberg\Plug-ins\VST
  • RTAS - C:\Program Files\Common Files\Digidesign\DAE\

PC (64-bit)

  • VST* - C:\Program Files (x86)\Steinberg\Plug-ins\VST
  • RTAS - C:\Program Files (x86)\Common Files\Digidesign\DAE\

(*Note: The location of your VST folder may be different.)

If you do not find your SONiVOX plug-in file in these folders, try reinstalling the product. If the plug-ins are in the correct folder but still not available within your host, you may need to activate it within your host's preferences panel.


Why does my software crash before it even opens?

This is most likely due to not having PACE extensions installed. This can be corrected by downloading the latest PACE drives from their site: http://www.paceap.com/dldrvr.html


When I play, why is the sound distorted?

Most modern computers can handle our plug-ins without issue or sound degradation however you may run into playback issues if you are using a PC with an older or non-ASIO soundcard. Make sure the plug-ins/hosts output is not running through MME. Otherwise, try raising your buffer settings to put less strain on your CPU/audio driver. If you are using Eighty Eight you can also try changing the disk streaming buffer inside the settings dialog.


Why am I not getting any sound?

When you install SONiVOX, you are asked to choose a specific location for the application file, and another location for the sample content. If the plug-in can’t read or is otherwise unable to find the samples, you won’t get any sound.

First, try running the included "Fix Configuration" utility installed with your product. On the Mac this is installed in the "Applications/{Product Name}" folder. On the PC you can access this utility via Start --> All Programs --> SONiVOX --> {Product Name}. You will be asked where you installed the sample content to on your hard drive. If that fails, you should try to uninstall and reinstall the program.


Why can’t I load any of the sounds from the 'Samples' folder?

The samples folder only contains the raw files necessary for each preset (.SVX file) to load and provide a complete instrument. Therefore there is nothing that the plug-in will find to load in the 'Samples' folder. If you click 'Load Preset' and navigate to the Samples folder, it will appear empty.


I bought Wobble / Twist 1.0 recently. Is a free upgrade available or do I have to pay to upgrade?

The following purchases are eligible for complimentary 2.0 upgrades:

  1. 1.0 version purchases made within 30-days of the release of the 2.0 instrument. Both online and retail customers qualify.
  2. Retail boxed copies of the 1.0 version purchased after the 2.0 release date.

To obtain an upgrade, perform the following:

  1. Locate your original 1.0 authorization code

    If you purchased your SONiVOX title online, your authorization code can be found in the order confirmation email you received. If you purchased a boxed copy, your authorization code can be found with the materials included in the box with the installation disk. If you registered or activated your SONiVOX software, you can view your authorization code by logging into your account.

  2. Contact SONiVOX support

    Send your request electronically by visiting www.sonivoxmi.com/support. Complete the request form, selecting Authorization Assistance in the first field. A coupon code will be delivered to you via email.Electronic requests will be fulfilled within 24 hours (not including weekends or holidays).

    Or ...

    Call us at 401-658-5773. We are available to help you 8:30am - 6:30pm EST Monday through Friday (except holidays). A coupon code will be delivered to you via email.

If you purchased your 1.0 SONiVOX product at an earlier date and would like to purchase an upgrade to a 2.0 version, visit one of the links below:

Twist 2.0 - the Spectral Morphing Synthesizer
Wobble 2.0 - Dubstep Grime Generator


Phone

401-658-5773

Support Hours

We are available to help you 8:30am - 6:30pm EST Monday through Friday (except holidays).

Tips Before You Call

Before you contact support please visit our frequently asked questions page and our knowledge base which may help to answer your question quickly.

Please have your product documentation with you, including serial number.

When calling for help using a product, have your system powered on, and software running whenever possible.

Install any available updates for your product.