SONiVOX Careers

Mar
29
Technical Support and Returns Authorization Specialist

Job Title:

Technical Support and Returns Authorization Specialist

Department:

Technical Support and Returns Authorizations

Reports To:

Rob Griffith

rgriffith@numark.com


Overview of Job Function(s):
Answer customer inquiries through a variety of channels including phone email and web. Ensure an excellent customer experience to end-users and dealers, with an emphasis on building, restoring, and maintaining customer satisfaction. Resolve setup and technical difficulties. In cases where a product requires service, issue Return Authorizations in accordance with policies and procedures.
The products, support and service we offer are technical in nature. The successful candidate will be computer savvy, with an up-to-date understanding of Windows-and Macintosh computers, has experience in PC troubleshooting, and experience with music production software.
Demonstrates clear and professional written and verbal communications, and excels in customer service. Proficiency with the following is required: Music production software and hardware, Microsoft Word and excel. Prior experience with databases, sales order entry, and/or ERP systems desired.

Five Essential Job Responsibilities:

  1. Provide Technical Support on our extensive line of products via telephone and a variety of written channels including email and web. Consistently provide an excellent customer experience.
  2. Maintain an average call-time of 6 min, and a written response time of 72 hours or better (not including weekends and holidays).
  3. Process warranty claims via phone and email for customers and dealers.
  4. Author Technical Support FAQ entries, knowledgebase entries.
  5. Maintain expert-level knowledge of all existing and new products; with emphasis on setup, practical, use and troubleshooting.

Job Qualifications:

  1. Computer savvy, with an up-to-date understanding of Windows-and Macintosh computers, with experience in MS Word, Excel, and Outlook. Prior experience with databases, sales order entry, and/or ERP systems desired.
  2. Experience in PC and Mac troubleshooting.
  3. Experience in music production software, MIDI, DAW recording and USB computer audio and MIDI interfaces.
    Successful candidates for this position will have experience with one or more of the following audio recording software titles, and one or more of the following hardware technologies:

    Audio Recording Software:
    Avid Pro Tools
    Apple Logic Pro
    Ableton Live
    MOTU Digital Performer
    Steinberg Cubase or Nuendo

    Hardware:
    USB, Firewire, and/or PCI audio recording interfaces
    MIDI Keyboard Controllers
    Audio Mixing Boards or Recording Consoles

    Additional experience that is a plus:
    SAP
    FileMaker Pro
    Adobe Photoshop
    Web Development
    Camtasia
    WordPress
    Joomla
  4. Proven track record of delivering excellent customer service.
  5. Excels at communicating instructions either verbally, or in writing. Prior web authoring, how-to, product demonstration or documentation experience a plus.



Mar
29
Firmware Engineer

Summary

inMusic Brands, the parent company to such brands as M-Audio, Akai Professional, Alesis, and Denon DJ, is looking for a talented Firmware Engineer to join our engineering team in Cumberland, RI. Firmware engineers at inMusic are individual contributors of a tight-knit development team writing the firmware that makes our products run.

The ideal candidate is an expert in writing C for microcontrollers and DSPs in embedded systems at all levels – driver / protocol stacks / application / UI.

If you’re allergic to meetings, have a passion for embedded systems design, and want to work in a fast-paced environment designing the next generation of audio gear - please send your resume to cnicolls@inmusicbrands.com.

Requirements:

  • Bachelors of Science in Electrical Engineering (BSEE) or Computer Science (BCS)
  • Experience: 3+ years embedded design experience
  • Direct design experience in the following areas:
    • Writing and debugging C for embedded MCUs and DSPs
    • Embedded serial protocols - I2C, SPI, USB
    • Signal processing
    • Displays – TFT LCD, OLED, etc…
    • Reading electrical schematics
    • Source control with subversion and/or git
  • Proficiency with common lab tools - oscilloscopes, power supplies, bus analyzers
  • Ability to deal with dynamic priorities / fluid product requirements
  • Excellent technical communication skills
  • Exceptional troubleshooting skills

Nice-To-Haves

  • Hardware design experience
  • Audio related firmware/software experience
  • Experience with:
    • ARM Cortex-M
    • Blackfin
    • RTOS
    • FPGAs (Verilog of VHDL)
    • Embedded Linux
  • PC based software design in C++
  • Musical background



Mar
29
Embedded Systems Engineer

Summary

InMusic Brands, the parent company to such brands as M-Audio, Akai Professional, Alesis, and Denon DJ, is looking for a talented Embedded Systems Engineer to join our engineering team in Cumberland, RI. The ideal candidate is as comfortable designing electrical schematics as they are writing lines of firmware. If you’re a hot-shot in only one of these areas though, please apply - we want to hear from you too.

Engineers at InMusic get the rare opportunity to do new product design daily. With short design cycles and a constant stream of new products, we spend all day doing what we love to do best - designing electronics. We do the hands-on development work some engineers never get to do in their entire career.

If you’re allergic to meetings, have a passion for embedded systems design, and want to work in a fast-paced environment designing the next generation of audio gear - please send your resume to cnicolls@inmusicbrands.com.

Duties:
Member of a tight-knit hardware/firmware design team, making individual contributions to pro-audio product designs in some of the following ways:

  • System Architecture Design
  • Electrical Schematic Design
  • Firmware Design
  • PCB Layout
  • Hardware Bring-Up, Debug, and Performance Evaluation
  • Production Start-Up Support

Requirements:

  • Bachelors of Science in Electrical Engineering (BSEE)
  • 3+ years of relevant experience
  • Strong grasp of electrical engineering fundamentals
  • Direct design experience in the following areas:
    • Electrical schematic design of embedded systems using MCUs
    • Embedded firmware design in C and assembly
    • Embedded serial protocols - I2C, SPI, USB
    • Mixed-signal systems
    • Board-level power design - DCDC, LDO
    • PCB layout
    • EMC and ESD countermeasures
  • Proficiency with common lab tools - oscilloscopes, power supplies, soldering
  • Ability to deal with dynamic priorities / fluid product requirements
  • Excellent written communication skills to interface with overseas contract manufacturers
  • Exceptional troubleshooting skills

Nice-To-Haves

  • Practical embedded DSP knowledge
  • FPGA design in Verilog or VHDL
  • PC based software design in C++
  • Audio circuitry design experience
  • Prior experience in Mentor Graphics PADS Logic + Layout
  • Musical background



Mar
29
Electrical Engineer

Summary

inMusic Brands, the parent company to such brands as M-Audio, Akai Professional, Alesis, and Denon DJ, is looking for a talented Electrical Engineer to join our engineering team in Cumberland, RI.

Engineers at InMusic get the rare opportunity to do new product design daily. With short design cycles and a constant stream of new products, we spend all day doing what we love to do best - designing electronics. We do the hands-on development some engineers never get to do in their entire career.

If you’re allergic to meetings, have a passion for board-level electronics design, and want to work in a fast-paced environment designing the next generation of audio gear - please send your resume to cnicolls@inmusicbrands.com.

Duties:
Member of a tight-knit team making individual contributions to pro-audio products in the following ways:

  • Electrical schematic design
  • Hardware bring-up, debug, and performance evaluation
  • PCB layout
  • System architecture design

Requirements:

  • Bachelors of Science in Electrical Engineering (BSEE)
  • Experience: 3+ years relevant
  • Direct design experience in the following areas:
    • Electrical schematics
    • Embedded systems utilizing MCUs
    • Embedded serial protocols - I2C, SPI, USB
    • Practical mixed-signal systems
    • Board-level power design - DCDC, LDO
    • PCB layout
    • EMC and ESD countermeasures
  • Strong grasp of electrical engineering fundamentals
  • Exceptional troubleshooting skills
  • Proficiency with common lab tools - oscilloscopes, power supplies, soldering
  • Ability to deal with dynamic priorities / fluid product requirements
  • Excellent technical communication skills

Nice-To-Haves

  • Musical background
  • Audio circuitry design experience
  • Firmware design experience in C and assembly
  • Practical embedded DSP knowledge
  • FPGA design in Verilog or VHDL
  • Prior experience in Mentor Graphics PADS Logic + Layout